All contract customers please refer to relevant contract documentation for your terms and conditions.
TW Engineering Co Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Our Contact details:
TW Engineering Co Ltd
Angular House, Eagle Road, Quarry Hill Ind Park, Ilkeston, Derbyshire DE7 4RB United Kingdom
Phone: +44 (0)115 932 3223
Fax: +44 (0) 115 930 6221
VAT REGISTRATION NUMBER GB117 3131 10
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.|
We accept all major credit, debit and switch cards as payment. If you are shopping from Outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.
You need to be 18 or over to buy knives from us and by purchasing any knife from twengineering.co.uk you are confiming you are aged 18 or over.
|Shipping And Handling All orders are subject to a carriage charge depending on quantity, weight and destination. For standard delivery in the UK mainland on stock items allow 2-3 working days, all international stock items allow 7-10 working days.|
Additional carriage charges will be requested for purchases outside the UK.
|Delivery Schedule Stock items in the UK mainland allow 2-3 working days. International stock deliveries allow 7-10 days.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .|
|Credit Card Security This web site uses 128 bit encryption to ensure all your credit card details are secure. They are only decrypted after they reach our computer system, and all credit card details are automatically deleted after payment has been processed. Your details are not held in clear text on any web site.|
|Guarantee All our products unless otherwise stated are covered by a 12 month Guarantee against manufacturers defects. This does not affect your statutory rights.|
|Reaching Us If you need to reach us, please email us on email@example.com Telephone 0115 932 3223|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy At TW Engineering Co Ltd, we try our best to ensure that you are happy with your goods and that you receive them in good working order. However, very occasionally you may want to cancel your order, or return damaged goods. Please read the sections below to discover our returns policy.|
Damaged Item(s) : You can always return items if they are damaged or unusable.TW Engineering Co Ltd will not accept returns, unless prior authorisation has been approved and a returns number issued. To obtain an authorisation for a return please contact us on 0115 932 3223. The returns number must be clearly identified on any internal paperwork when the goods are returned. To return a damaged item to us, simply write on the back of your delivery receipt the following information :- Your Name and Address- Name of Damaged Item- Description of the Defect. Please package the damaged item securely and send it to our returns address noted above, along with your delivery receipt. If you are returning an item because of an error on our part or because it is damaged, TW Engineering Co Ltd will refund the cost of carriage associated with returning it to us, details of which will be given on issue of the returns number.
To Cancel an Order : Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of consumable products (batteries etc) where the item has been unsealed. To cancel an order, please write the reason for cancellation on the back of the receipt that accompanies your items, giving the reason for the return as "Order Cancellation" and send it to us within 7 working days of delivery (the 7 day cancellation period starts the day after you receive the goods). Please package the cancelled item securely and send it to our returns address noted above, along with your delivery receipt. PLEASE NOTE YOU WILL BE RESPONSIBLE FOR CARRIAGE CHARGES FOR THE RETURN OF GOODS ASSOCIATED WITH A CANCELLED ORDER.
Stanley Tape Measure Offer terms and conditions.
- Offer is only available while stocks last.
- To qualify for the free tape measure £20.01 or more needs to be spent in one transaction. This amount includes any VAT and carriage.
- Only one tape measure per person and only one tape measure per household.
- TW Engineering have the right to withdraw or amend the offer at their discretion.